Your use of this site is subject to the following terms and conditions. You should read and understand the terms of the following contract before entering into it.

COACH/TRAIN TOURS
PRIVATE TOURS
THEATRE TICKETS
UK ATTRACTION TICKETS (Advance Entry Tickets)
USA ATTRACTION TICKETS
DUCK TOURS

COACH/TRAIN TOURS

All Coach / Train tours booked via Concierge Desk are conducted by Golden Tours, 4 Fountain Square, 123-151 Buckingham Palace Road, London, SW1. The contract is made between the customer and Concierge Desk Ltd.

PRICES -. All prices are current and inclusive of VAT. Once you have paid in full, we will not increase the price of your tickets.

RESERVATIONS � Are required please book as soon as possible.

COLLECTION TIMINGS AND DATE OF DEPARTURE � These are subject to change or cancellation, should unforeseen circumstances occur. Concierge Desk will use best endeavors to contact purchasers with as much notice as possible, either by phone, email or in writing (using the details provided at the time of ordering) and advise them of any such changes or cancellations.

SMOKING � Smoking is not permitted but all tours make frequent stops.

CHILDREN � Children under sixteen must be accompanied by an adult.

CHILD REDUCTIONS - For sightseeing tours see appropriate page for child rate. For overnight tours children sharing with 2 adults will be charged at the triple rate. Otherwise adult tariffs will apply.

CANCELLATION OF COACH TOURS � A refund will be made if Concierge Desk are informed a minimum of 24 hours or more before departure. All refunds are subject to a �4.00 administration charge. Should unforeseen circumstances occur that require Concierge Desk to cancel a reserved tour, a full refund will be issued to the customer.

CANCELLATION OF TRAIN TOURS� Once confirmed, no refund is available.

EXTENDED TOURS CANCELLATION COSTS

31 or more days loss of deposit.
8 � 30 days 30% of tour price.
2 � 7 days 50% of tour price.
Day of departure 100% of tour price.

AMENDMENTS TO EXTENDED TOURS � Amendments are accepted but within a month of departure.

PERSONAL INSURANCE � Is not included. Please discuss this with your Travel Agent.

SEAT ROTATION - On extended tour seats cannot be booked but are rotated daily.

PASSPORTS & VISAS � A passport valid for all countries to be visited must be carried and you must ascertain from your travel agent what visas are required.

ACCIDENT OR LOSS � We shall in no circumstances be liable for any loss, damage, cost or expense or any consequential or indirect loss or damage of any kind, except in respect of death or personal injury, unless due to our employees negligence, in which case our liability is limited to a maximum of the refund of the tour cost. We do not own or manage the aircraft, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof. The airlines connected with tours are not responsible for any act, omission or event during the time that you are not on board their aircraft or conveyance, and the passenger ticket issued by the airlines for you shall constitute the sole contract between the airline and you and/or the purchaser of the ticket.

PAYMENT - Full payment is required at the time of booking. For your protection and in accordance with the requirements of the Package Travel, Package Holidays, and Package Tours Regulations 1992, Golden Tours operate a client money trust account (account held at GIRO BANK PLC) to ensure that you would be refunded and/or repatriated to London in the very unlikely event of our insolvency. All payments we receive from you will be kept in that trust account until such time as you have completed your holiday or cancelled it.

PRICES DO NOT INCLUDE � Fares from home to and from London, airport and port taxes, gratuities to Guide Driver and Tour Manager, lunches (unless specified), occasional dinners, optional tours, drinks, laundry and personal items.

GENERAL CONDITIONS �Golden Tours may, at their discretion, require any person to withdraw from any tour if they deem his acts or conduct offensive or a nuisance to other passengers, and they shall have no further liability. Golden Tours reserve the right to cancel any tours due to a lack of demand and also to use vehicles as dictated by demand. No servant or agent of ours can vary our conditions and any such purported variation shall be of no effect unless it has been signed by one of our Directors. All matters concerning this booking shall be subject to English Law. If you have any comments about your sightseeing tour you should make them to the company Concierge Desk, and if you are dissatisfied with the response you may write to the London Tourist Board, 26 Grosvenor Gardens, London SW1W ODU.

IF YOU HAVE A COMPLAINT- Should you have a complaint while on your tour, we urge you to discuss it at the time with the relevant authority. If you wish to complain after your tour, please contact Concierge Desk in writing within 28 days. Concierge Desk shall address the complaint as necessary, or forward the complaint to the supplier if it is deemed that the subject of the complaint falls within the liability of the supplier. All appropriate responses to complaints shall be communicated by Concierge Desk.

PRIVATE GUIDE TOURS

All Private tours booked via Concierge Desk are conducted by British Tours, 49 Conduit Street, London, W1. The contract is made between the customer and Concierge Desk Ltd.

PAYMENT - All tours will be charged in full when a booking is made. All prices are current and inclusive of VAT. Once you have paid in full, we will not increase the price of your tickets.

CANCELLATIONS -

(i) If a tour requires any subcontractors, such as hotels, minibuses etc. CONCIERGEDESK LTD needs at least 7 days notice in order to cancel the tour and refund the client in full. If CONCIERGEDESK LTD receives less than 7 days notice the cancellation fees of our subcontractors must be met in full, and we will refund the remainder of the tour cost to the client.

(ii)CONCIERGEDESK LTD requires at least 48 hours notice of cancellation, in order for the client to receive a full refund of the tour cost (other than any applicable subcontractors charges - see above). If we receive less than 48 hours notice of cancellation we will refund 50 percent of the tour cost (other than any applicable subcontractors charges - see above).

(iii) If we Concierge Desk receive less than 24 hours notice of cancellation the tour cost is non-refundable.

(iv) Should unforeseen circumstances occur that require Concierge Desk to cancel a reserved tour, a full refund will be issued to the customer.

GRATUITIES: It is the custom in Europe to show your appreciation with a tip to the Tour Guide but only if you are satisfied with your tour.

IF YOU HAVE A COMPLAINT- Should you have a complaint while on your tour, we urge you to discuss it at the time with the relevant authority. If you wish to complain after your tour, please contact Concierge Desk in writing within 28 days. Concierge Desk shall address the complaint as necessary, or forward the complaint to the supplier if it is deemed that the subject of the complaint falls within the liability of the supplier. All appropriate responses to complaints shall be communicated by Concierge Desk.

THEATRE TICKETS TERMS AND CONDITIONS

Cancellations

Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only), venue or show time).

In the event of the cancellation of an event by the organiser/promoter (ie a cancellation due to circumstances beyond Concierge Desks control), Concierge Desk will refund the full value of the ticket including all booking charges. Concierge Desk will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets.

If you wish to return the theatre tickets then Concierge Desk will make every reasonable effort to resell them. If the tickets are succesfully re-sold, Concierge Desk will refund the full value of the purchase minus the booking fee charges. We advise the use of secure mail when returning tickets.

Booking Fee Charges

The theatre ticket prices displayed on this website are fully inclusive of booking charges and VAT. The booking charges equate to no more than 23% of the face value of the ticket plus VAT at the current rate.

Reservation Process

Upon receipt of your reservation Concierge Desk shall attempt to source tickets from official theatre ticket agents all of whom are member of STAR (Society of Tickets Agents and Retailers) and TAA (Tickets Agents Association).

Your tickets shall be issued in accordance with the price and area selected during the reservation process. Specific row and seat location will be advised on your confirmation following completion of your booking. Specific row and seat location can be advised prior to completion of your booking if requested in advance. Please e-mail your specific requests by clicking here.

Your booking status can be tracked in real time by clicking on the 'My Account' link from the Concierge Desk shop website (http://secure.conciergedesk.co.uk.co.uk). We shall confirm your seats by e-mail or advise you that the tickets are unavailable within 24 hours of receiving your reservation. You will not be charged until your tickets have been confirmed by Concierge Desk.

If tickets at your selected price are not available, Concierge Desk may offer alternative tickets for your consideration. You will not be charged for these alternative seats until you confirm your acceptance to us.

Once confirmed, your theatre tickets will be made available for collection at the venue on the date of the event. Tickets can also be posted to the customer address provided if requested at the time of making your reservation.

Product Changes

If an event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the customer wish to attend the revised event. If not, Concierge Desk will refund the full value of the tickets, including all booking charges. Concierge Desk will notify all purchasers by phone, email or in writing (using the details provided at the time of ordering) to advise on the validity of the tickets and the procedure for obtaining a refund. Refund requests will usually be accepted up until 1 week prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a change at short notice (within 1 week of the event) Concierge Desk will notify purchasers of the conditions that apply, and offer a refund if these are not agreeable.

Should the headline artist not appear or if the line up or content is substantially changed from the advertised line up or content (concerts only), then Concierge Desk will refund the full value of the tickets including all booking charges.

Other Terms

If Concierge Desk is unable to fulfil an order for any of the reasons below the customer will be entitled to a full refund, including any booking fee charged:

Concierge Desk do not receive the tickets for your order from the event organiser, and cannot arrange for the tickets to be collected
Concierge Desk despatch your order to the wrong address and cannot provide replacement tickets
Concierge Desk do not despatch your order and do not arrange for the tickets to be available for collection
Concierge Desk despatch the wrong order, ie wrong event / wrong type of tickets
Any other similar circumstances where Concierge Desk has acted with negligence or where we may have acted in breach of contract

No duplicate tickets will be issued to replace lost or stolen tickets.

Customers are advised to check their purchase upon receipt.

It is the responsibility of the customer to inform Concierge Desk of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.

The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. Concierge Desk would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.

By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets will result in the order being cancelled without prior notification.

If tickets that are despatched by Special Delivery are returned to Concierge Desk as "addressee unknown", we reserve the right to cancel the order.

We will not share your personal information for marketing or any other purposes without your consent unless where required by law. If you have registered your interest with Concierge Desk and/or any of our associated companies, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. IF YOU DO NOT WISH TO RECEIVE FURTHER UPDATES PLEASE CLICK HERE. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.

Still confused? Then contact Concierge Desk customer services at the addresse below:

Concierge Desk Ltd
Burnhill Business Centre
50 Burnhill Road
Beckenham
Kent
BR3 3LA

Telephone: 020-8249-6055

UK ATTRACTION TICKETS

All UK Attraction Tickets booked via Concierge Desk are supplied by Evans Ltd, 258 Vauxhall bridge road, London. The contract is made between the customer and Concierge Desk Ltd.

CANCELLATION OF ENTRY TICKETS � A refund will be made if Concierge Desk is informed at least 24 hours before the ticket date. Please note that cancellations requested by the customer are subject to a �2.00 administration charge. Should unforeseen circumstances occur that require Concierge Desk to cancel Attraction Tickets, a full refund will be issued to the customer.

TICKETS - Your tickets will be issued on-line as soon as your credit card details are accepted. A confirmation voucher will be e-mailed to you and can also be downloaded via your account login on this website. Please note that London Eye tickets will be issued as soon as the departure time is confirmed and no later than 24 hours after the booking date.

IF YOU HAVE A COMPLAINT - Should you have a complaint during your visit at the attraction, we urge you to discuss it at the time with the relevant authority. If you wish to complain after your visit, please contact Concierge Desk in writing within 28 days. Concierge Desk shall address the complaint as necessary, or forward the complaint to the supplier if it is deemed that the subject of the complaint falls within the liability of the supplier. All appropriate responses to complaints shall be communicated by Concierge Desk.

USA ATTRACTION TICKETS

All USA Attraction Tickets booked via Concierge Desk are supplied Keith Prowse Attraction Tickets, Seatem House, 28-32 Alfred Street, Belfast, BT2 8EN. The contract is made between the customer and Concierge Desk Ltd.

Your commitment to us
When you ask for your attraction tickets to be confirmed, you are accepting that these terms and conditions form the basis of any contract between Concierge Desk Ltd and yourself, which is subject to English law and the exclusive jurisdiction of the English Courts.

Deposit/payment
Full payment is due at time of booking. Alteration or cancellation of the booking by you once a confirmation of booking has been issued will be subject to the charges outlined in the �if you cancel your booking� section below. Should unforeseen circumstances occur that require Concierge Desk to cancel Attraction Tickets, a full refund will be issued to the customer.

Prices
Prices are inclusive of service charges and taxes and there are no surcharges whatsoever. Once you have paid a deposit, or paid in full, we will not increase the price of your tickets.

Confirmation and issue of tickets
Upon receipt of your booking and full payment Concierge Desk will issue a confirmation of booking and an invoice. Allow a minimum of 4 weeks for delivery of tickets to the address detailed on your order. All tickets are dispatched by Royal Mail Special Delivery at no extra charge.

If you cancel your booking
If you decide to cancel you should notify Concierge Desk immediately. A cancellation charges of 25% will be payable by you and any refund to you will only be paid once the tickets / vouchers have been returned to Concierge Desk (if you already have them) and have not been defaced or damaged in any way.

If we change your booking
We will endeavour never to change a confirmed booking. However, if it is necessary, you will be advised without delay and alternative comparable arrangements will be offered. You may choose to cancel in writing within 14 days of the notification and receive a full refund of all you have paid to date.

Circumstances outside of our control
Concierge Desk Ltd does not have to pay compensation or accept liability if our performance is affected by an event beyond our control. We include the following as events beyond our control � war or threat of war, riots, terrorist activity, industrial disputes, natural or nuclear disasters, fire, bad weather conditions, technical problems to transport, temporary or permanent closure of attractions or any other force majeur.

Documentation
Holders of full 10 year British Passports who are "British Citizens" may travel visa-free to the USA providing they are travelling for holiday purposes and for a duration not exceeding 90 days. It is your responsibility to ensure that you have the correct passport and visas to gain entry. If you fail to do so, Concierge Desk accepts no liability.

If you have a complaint
Should you have a complaint while at any of the attractions, we urge you to discuss it at the time with the relevant authority. If you wish to complain after you have returned to the UK, please contact Concierge Desk in writing within 28 days. Concierge Desk shall address the complaint as necessary, or forward the complaint to the supplier if it is deemed that the subject of the complaint falls within the liability of the supplier. All appropriate responses to complaints shall be communicated by Concierge Desk.

Booking Conditions
Concierge Desk tickets/vouchers are sold subject to availability and to the terms and conditions imposed by our suppliers
Concierge Desk cannot be held responsible for any action or omission of our suppliers or their servants, agents or employees
Concierge Desk has no control over the theme parks / attractions / tours that we feature. All details and descriptions in relation thereto are for guidance only and have been provided to and copied by Concierge Desk

LONDON DUCK TOURS

All Duck Tours booked via Concierge Desk are conducted by Duck Tours, London Duck Tours, Limited, 55 York Road, London, SE1 7NJ. The contract is made between the customer and Concierge Desk Ltd.

TICKETS
Tickets are non-refundable/non transferable. No refunds will be given for a missed departure - please advise your mobile number at the time of booking so that you can be contacted in the unlikely event that tours are delayed.

PRICES
All prices are current and inclusive of VAT. Once you have paid in full, we will not increase the price of your tickets.

Should unforeseen circumstances occur that require Concierge Desk to cancel a reserved tour, a full refund will be issued to the customer.

TOUR DEPARTURES
Please report to our Customer Services representative no later than 15 minutes prior to the departure of your booked tour. Seating cannot be reserved and is available on a first come basis.

GRATUITIES
It is the custom in Europe to show your appreciation with a tip to the Driver and Tour Guide - but only if you are satisfied with your tour.

SMOKING
Smoking, eating and drinking is not permitted on the vehicle.

CHILDREN
Children under twelve years must be accompanied by an adult. There is no storage facilities on the vehicles therefore buggies are NOT permitted on board.

LOST PROPERTY
Whilst every effort is made to return lost property, CONCIERGEDESK LTD or LONDON DUCK TOURS LTD cannot be held responsible for property left on the vehicle. Propertyfound must be collected from the Duck Tour offices at 55 York Road, London SE1 7NJ

CANCELLATIONS/NO SHOWS

• Late passengers that MISS their departure will be CHARGED as a NO SHOW
• If there is space on a later tour the passengers will BE CHARGED FULL PRICE on the spot
• Cancellation of leisure tickets MUST BE DONE 24 hours prior to travel DATE & TIME
• Cancellation of Exclusive Hires and Large groups MUST BE DONE 7 Days prior to travel DATE

IF YOU HAVE A COMPLAINT
Should you have a complaint while on your tour, we urge you to discuss it at the time with the relevant authority. If you wish to complain after your tour, please contact Concierge Desk in writing within 28 days. Concierge Desk shall address the complaint as necessary, or forward the complaint to the supplier if it is deemed that the subject of the complaint falls within the liability of the supplier. All appropriate responses to complaints shall be communicated by Concierge Desk.

ACCIDENT OR LOSS
We shall in no circumstances be liable for any loss, damage, cost or expense or any consequential or indirect loss or damage of any kind, except in respect of death or personal injury unless due to our employees' negligence, in which case our liability is limited to a maximum of the refund of the tour cost.

GENERAL CONDITIONS
Each tour operates subject to sufficient demand. In the event of road conditions en-route prevent the tour as advertised being operated, every endeavour will be made to substitute and alternative route, but CONCIERGEDESK LTD or LONDON DUCK TOURS LTD reserves the right to cancel or alter arrangements.

We may, at our discretion, require any person to withdraw from any tour if we deem their behaviour offensive or a nuisance to other passengers and we shall have no further liability.

No servant or agent of ours can vary our conditions and any such purported variation shall be of no effect unless it has been signed by one of our directors.

All matters concerning this booking shall be subject to English Law.

The tours are in English only � if your group/passengers require an interrupter you must book an exclusive hire so not to disrupt other passengers or our tour guide

If you have comments about your tour, please make them to the Company:

LONDON DUCK TOURS LTD
55 York Road
London
SE1 7NJ

If you are dissatisfied with the response, you may write to:

London Tourist Board
1 Warwick Row
London SE1E 5ER

IF YOU REQUIRE MORE INFORMATION OR CLARIFICATION OF THE TERMS ABOVE THEN PLEASE CONTACT US:

Concierge Desk Ltd
Burnhill Business Centre
50 Burnhill Road
Beckenham
Kent
BR3 3LA

Telephone: 020-8249-6055